About the course

Aggressive behavior can escalate quickly if not handled with the right approach. This micro-lesson teaches learners how to stay calm, communicate clearly, set boundaries, and use de-escalation strategies that reduce tension and keep everyone safe. Perfect for employees who interact with the public or navigate emotionally charged situations.

Curriculum

1 Chapter · 1 Lesson

    1. (Included in full purchase)

      SM ML - Handling Aggressive Customers - SUB

Build confidence in tough moments — start learning how to de-escalate customer aggression today.

Learn practical, real-world strategies to stay calm, communicate clearly, and defuse tense situations. 

$9.00

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